Refund policy

RETURNS

The utmost care is taken when wrapping orders for posting. Should your purchase arrive damaged, please contact info@miamiandco.com.au including a description of the damage and photographic evidence, within 3 (three) days of arrival. The products and packaging must be returned in an unused condition. Any product and packaging that is returned in a used condition will not be deemed faulty/damaged. You may incur additional shipping charges to return the product or if appropriate, a refund will be given within 7 days of being received by MIAMI + CO. If the product is returned in an unused condition we will happily replace the product.

 

REFUNDS

Unfortunately, we cannot accept refunds for a change of mind. If the scent you have chosen is not to your liking, we will happily exchange your purchase with another of our beautiful scents. Exchanges will only be accepted on full price items within 14 days of purchase. Exchange is not available on products purchased on sale. In order to successfully exchange your order, the following procedure must be followed:

1. Email info@miamiandco.com.au with your purchase number, and new scent you would like to receive.
2. The original order must be returned in unused condition at the customer’s own shipping expense. If there is damage to the packaging and or product, we will not be able to accept the exchange.
3. MIAMI + CO. will send out the exchange product, shipping costs will be at the expense of the customer. 

Please note additional shipping charges will apply to your order, even if your original order qualifies for free shipping.